Accessibility

Camp Connection works hard to be inclusive and accessible.

Camp Connection is committed to being an inclusive and accessible environment in which all of our customers have access to our services and merchandise in a way that respects the dignity and independence of people with disabilities.

Camp Connection supports the goals of the Accessibility for Ontarians with Disabilities Act (AODA) and has (and will continue to) establish policies, practices and procedures which are consistent with the accessibility standards established under the AODA, including accessible customer service, information, communication and employment.

Information on our products, services and policies can be found on this website, via email, or by calling us directly. If you have any questions or comments about our accessibility or our accessibility policies, please contact us and we’ll be happy to work with you to get you the information you need.

Contact us Via Email at info@Campstore.com

Phone us at 416-789-1944

Accessibility Standard for Customer Service

Camp Connection General Store Accessability Standards Policy and Information Sheet.

Camp Connection General Store is committed to excellence in serving all customers including people with disabilities. This document outlines our policies regarding the steps we take and the service we provide to adhere to the Accessibility Standards for Customer Service - Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Copies of this document will be made available in-store when asked.

General policies, practices and procedures

Camp Connection General Store provides ground level access and an automatic door opener. For customers who wish to make a purchase using electronic payment means but may have trouble reaching counter level fixed units, we have one non-fixed Pin-Pad. Camp Connection has accessible change rooms and washroom, and endeavors to keep all aisles and pathways accessible to persons with mobility assist devices, or other personal assistive devices. In cases where a customer is unable to reach or otherwise access merchandise that he or she is interested in, our Staff are always available to help find any item of interest.

Camp Connection Staff are instructed to be polite and patient when working with all customers, including those who may have a disability. In any case where concise communication with a disabled person becomes a concern, Staff are encouraged to ask how it is best to communicate, and work with the person in that manner. In any instance where mobility or access is a difficulty, Staff are instructed to assist by bringing products to the customer when possible.

Service animals and Support Persons

Support persons and Service Animals are always welcome in any area of Camp Connection that is generally open to the public and other third parties.

In any case where a person with disabilities would like to try on one of our products and that person’s disabilities prevent them from fitting the item themselves, a Support Person is required. Camp Connection Staff are not permitted to enter change rooms with customers.

Notice of temporary disruptions

Given that the only two possibilities of a temporary disruption of our accessible services are either scheduled maintenance or a power outage, Camp Connection will not provide any special notice of disruptions.

In the case of scheduled maintenance of the automatic door, a greeter will be available at the door at all times to assist any persons wishing access who would normally require the use of the door.

In the case of a power outage resulting in an inability for Camp Connection to operate normally, the store will be closed. In such instances we attempt to post notice of the power outage on-line via Facebook, Twitter and Campstore.com, but it is not always possible to do so.

Training

All Camp connection staff will have our policy and our obligations under the Accessibility Standards for Customer Service included in their regular training. This training is typically completed within 2 weeks of the Staff Members start date.

This training will include coverage of all of the information included here in both the written (Staff Handbook) and verbal (via Training Supervisor) training process. It will be included in the Training Exam at the end of the staff training period. A copy of the Accessibility for Ontarians with Disabilities Act will be posted in the staff area, and all staff will be encouraged to familiarize themselves with it.

Feedback process

Feedback with regards to the manner in which Camp Connection provides services to people with Disabilities can be submitted via Email to Info@Campstore.com.

Please address concerns to ‘The President’ or ‘General Manager.’ All emails of this nature will be reviewed and responded to within 1 week.